Return and Refund Policy
At Vastriaire, we prioritize customer satisfaction and strive to provide the best footwear shopping experience. If you’re not completely satisfied with your purchase, we offer a 7-day return policy to ensure your peace of mind.
Eligibility for Return:
- Items must be returned within 7 days of receiving your order.
- Products must be unworn, in their original condition, with all tags, packaging, and accessories included.
- Custom-made or personalized items, including those with specific color, heel height, or fabric choices, are non-returnable unless there is a manufacturing defect or issue.
- Sale or discounted items are final sale and cannot be returned or refunded.
Return Process:
- To initiate a return, please contact our customer service at [email/contact] within 7 days of delivery.
- Provide your order number and details of the item you wish to return.
- Our team will provide you with a return shipping label and instructions on how to send back the product.
- Please ensure that the return is securely packaged to avoid damage during transit.
Refund Policy:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original payment method.
- Shipping fees are non-refundable unless the return is due to a manufacturing defect or incorrect item.
- For exchanges, if the requested product is unavailable, you may opt for store credit or a refund.
Exceptions:
- Any items showing signs of wear, damage, or alterations will not be eligible for return.
- For custom-designed heels, we carefully inspect each pair before shipping to ensure quality. Returns on these items are only accepted if there is a clear manufacturing issue.
For any questions or further assistance, feel free to reach out to our support team at info@vastriaire.com